Customer Onboarding Specialist

Attention talented individual! This is not just another job posting.

This is an opportunity to challenge yourself and make your mark on the world. You’ll finally be able to contribute your skills and expertise to a company - and to a product - making a real difference in the lives of millions of people every single day.

How?

Doodle revolutionizes the way the world schedules meetings. Our suite of scheduling tools enables individuals and enterprises around the world to own their time, be more productive, and grow their businesses. We’re the industry leader in scheduling technology with 30 million monthly users, and we’re just getting started.

Now’s your chance to join 80 ambitious engineers, designers, product managers, marketers, and salespeople on a mission to make great meetings happen. Be a part of a global team headquartered in Zurich, with offices in Atlanta, New York City, Belgrade, and Berlin.

What we're looking for

CNBC recently named Customer Success one of the fastest-growing jobs in the US, and Doodle is seeking a Customer Onboarding Specialist to join our Customer Success team! In this role, you will lead Doodle’s Enterprise customers through their initial product setup and training processes. As the customer’s key point of contact during this critical phase of their lifecycle, it is your job to ensure the customer gets up and running as seamlessly as possible. You will partner closely with Account Executives and Customer Success Managers to ensure our new customers receive trainings that are tailored to their needs. The ideal candidate for this role is a great communicator, eager to learn and energized by working directly with customers. This role provides an ideal opportunity to gain exposure to both Sales & Customer Success and to cultivate a diverse set of technical and account management skills. 

What this role involves

  • You will work with the Sales team to understand and document the customer’s specific use cases for Doodle
  • You will work with the customer to ensure technical setup is completed, including setting up Single Sign On (SSO) when required
  • You will deliver custom trainings to both the admin and end users of the new account, tailored to their specific roles, industries and use cases
  • You will work with the Customer Success Managers to ensure that any critical insights captured during the onboarding phase are communicated and documented
  • You will serve as the voice of the customer, ensuring that any feedback or feature requests are captured and communicated to the Product team in a timely manner

What we expect from you

  • Bachelor’s degree or equivalent 
  • 1-3 years of experience in customer-facing roles such as Support, Customer Education or CSM, ideally in SaaS
  • Experience delivering custom product demonstrations or trainings
  • Incredible communication skills and a customer-centric mentality 
  • Self-starter, high energy, adaptable, inquisitive and excited to work in a start-up environment

What’s awesome about working at Doodle?

  • Top talent deserves a competitive salary
  • Develop yourself and work on interesting projects in an open-minded and diverse culture
  • Every Doodler gets a yearly budget for education, conferences, and learning resources
  • Party with your colleagues at international retreats
  • Travel to some of our lovely offices worldwide.
  • Enjoy a cozy office atmosphere with plenty of plants, fresh fruits and a fridge full of drinks (beer too!)

So, get in touch!

At Doodle we are committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all applicants and teammates without regard to race, color, disability, religion, gender, sexual orientation. Doodle embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. We want to hear from you, so please don’t hesitate to apply!

 

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Atlanta


30334 Atlanta Directions recruit@doodle.com

Perks & Benefits

Like what you've been reading so far? Here's a little peak at some of the extras...

  • Personal development

    Commitment (and budget) for further education and development. We want to make sure you're always learning something new.

  • Office life

    Friendly, talented coworkers and a fun office environment. Weekly game nights and plenty of time to hang out together. Just ask us!

  • Travel

    Exciting interoffice travel possibilities (Berlin, Zurich, Belgrade, and the USA). Visiting other Doodlers is encouraged. Even without a specific reason :)

  • Fuel

    Mate, soda, coffee, and fresh fruit. All the good things that keep a tech company running full steam.

Team & Culture

We're a tight-knit team of 70 (or so) spread out over four different countries. We’ve got our home-base in Zurich and awesome offices in Berlin, Belgrade, Atlanta, and NYC. 

We’re not a huge company so our team structure enables us to quickly implement new ideas before they get stale on the corporate ladder. Everyone here is encouraged to contribute or experiment, and if we’re in agreement about a new decision we go for it.

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