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Customer Support Agent (Remote)

Who we are

Doodle is the world’s favorite online scheduling tool with 30 million monthly users. We are growing at a very fast pace and strive to be the go-to platform for whenever business people manage their calendars and meetings. Our team of passionate Engineers, Designers, Product Managers, Marketers and Sales in Belgrade, Berlin, New-York and Zurich is waiting for you!

What we're looking for

Doodle is seeking a Customer Support Agent to help us maintain coverage in the US time zones and raise the overall level of customer satisfaction. A typical day would include answering support tickets via email, make suggestions to improve documentation, FAQs and help desk processes and coordinating with the team to help investigate more difficult issues combined. This is a remote working position.

Even though Doodle is simple and easy to use, we still get a number of support requests every single day, which are handled by our awesome Doodle Support Team.

What this role involves

  • Analyse incoming support requests to identify patterns
  • Respond to customer support tickets via online system (email for the time being and chat in the longterm)
  • Provide key information for escalation of issues and make recommendations on how to help collection
  • Help train new members of the team and make sure knowledge is shared around the team

What we expect from you

You have a creative and flexible approach to customer support that you apply in solving difficult technical issues.

You are resourceful, deeply organized and you use these qualities to ensure that the level of our support is always top notch.

  • At least 1 year experience working in a Customer Support environment for a consumer (B2C or B2B) facing product
  • Experience working in a Customer Support environment with a SaaS Enterprise product a plus
  • Strong planning and organizational skills as well as attention to detail.
  • Fluent English speaker able to provide written support in English
  • German or French language skills are a plus
  • Customer Service systems knowledge

What you can expect from us

  • A competitive salary
  • Contribute to a product that is already used by millions of users worldwide
  • Sunny, open offices in central locations in Berlin, Zurich & Belgrade. Yes, you get to travel there too. This includes a once per year budget to do so, even if there is no direct business reason!
  • Premium Doodle account, also for personal use
  • A dynamic work environment with a culture that is open-minded and innovative
  • Your personal growth is important to us. You will have a personal, yearly budget for educational courses, conferences etc.
  • Amazing international team events such as retreats in the Alps or the Judean desert
  • ...and more!

So, get in touch!

At Doodle we are committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all applicants and teammates without regard to race, color, disability, religion, gender, sexual orientation. Doodle embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. We want to hear from all of you, so please do not hesitate to apply!

 

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Atlanta


30334 Atlanta Directions recruit@doodle.com

Perks & Benefits

Like what you've been reading so far? Here's a little peak at some of the extras...

  • Personal development

    Commitment to further education and development. We want to make sure you're always learning something new.

  • Office life

    Friendly, talented coworkers and a fun office environment. Weekly game nights and plenty of time to hang out together. Just ask us!

  • Travel

    Exciting interoffice travel possibilities (Berlin, Zurich, Tel Aviv, and Belgrade). Visiting other Doodlers is encouraged. Even without a specific reason :)

  • Fuel

    Mate, soda, tea, coffee. All the good things that keep an office running full steam.

Team & Culture

We're a tight-knit team of 70 (or so) spread out over four different countries. We’ve got our home-base in Zurich and awesome offices in Berlin, Belgrade and Tel Aviv. 

We’re not a huge company so our team structure enables us to quickly implement new ideas before they get stale on the corporate ladder. Everyone here is encouraged to contribute or experiment, and if we’re all in agreement about a decision we go for it.

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