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Customer Support Content Specialist (German) (m/f/d)

Who we are

Doodle is the world’s favourite online scheduling tool with 30 million monthly users. We are growing at a very fast pace and strive to be the go-to platform for whenever business people manage their calendars and meetings. Our team of passionate engineers, designers, product managers, marketers and salespeople in Belgrade, Berlin, Tel Aviv and Zurich is waiting for you!

Who you are

Above all, you’re a phenomenal communicator. You can put yourself in another person’s shoes, and understand the information they need at that moment.

In your career so far, you’ve put this inclination to share and guide people into a role within customer support, customer success, training, technical documentation or similar.

You might also have an educational or professional background related to journalism or literary studies.

Your responsibilities

As a member of Doodle’s knowledge base team, you’ll create the content that enables business users to get the most from the Doodle platform.

  • Identify common needs across Doodle’s customer base to build a content strategy that complements the work done by the Customer Success and Product Growth teams
  • Respond to customer support tickets via online system
  • Ownership of the Doodle help center and in-product support content in the German language
  • Ownership of all German content and communication style guides for the customer Support and Customer Success teams

What we expect from you

  • Native-level German and fluency in English
  • At least one year experience in a role with transferable skills (such as customer success, support, content marketing, etc.), ideally in a SaaS business
  • Very strong written communication skills that give you the ability to explain sometimes-complex instructions in a definitive style
  • Able to build relationships with other teams, understand how they work, and how to collaborate effectively across an organisation
  • Strong organisational skills, with the ability to prioritise demands and timelines independently
  • An eye for detail, and that believe that every piece of content should look as great as it is informative (that’s why you spotted the typos in this sentence)

What we’d like to offer you

  • Be part of a professional and fast growing team in Berlin
  • Flexible working hours. We build on trust, not control
  • A dynamic work environment with a culture that is open-minded and innovative
  • Your personal growth is important to us. You will have a personal, yearly budget for educational courses, conferences etc.
  • We build positive relationships
  • Sunny, open offices in central locations in Berlin, Zurich, Belgrade & Tel Aviv. Yes, you get to travel there too. This includes a once per year budget to do so, even if there is no direct business reason.
  • Amazing international team events such as retreats in the Swiss Alps
  • Of course all our favourite drinks and fresh fruit and more at the office
  • Team environment with company parties, nice space to rest and play, lots of fun and more!

So, get in touch!

At Doodle we are committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all applicants and teammates without regard to race, colour, disability, religion, gender, sexual orientation. Doodle embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. We want to hear from all of you, so please do not hesitate to apply!

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Usually responds within two weeks

Or, know someone who would be a perfect fit? Let them know!

Berlin

Kohlfurter Str. 41-43
10999 Berlin Directions

Perks & Benefits

Like what you've been reading so far? Here's a little peak at some of the extras...

  • Personal development

    Commitment to further education and development. We want to make sure you're always learning something new.

  • Office life

    Friendly, talented coworkers and a fun office environment. Weekly game nights and plenty of time to hang out together. Just ask us!

  • Travel

    Exciting interoffice travel possibilities (Berlin, Zurich, Tel Aviv, and Belgrade). Visiting other Doodlers is encouraged. Even without a specific reason :)

  • Fuel

    Mate, soda, tea, coffee. All the good things that keep an office running full steam.

Team & Culture

We're a tight-knit team of 70 (or so) spread out over four different countries. We’ve got our home-base in Zurich and awesome offices in Berlin, Belgrade and Tel Aviv. 

We’re not a huge company so our team structure enables us to quickly implement new ideas before they get stale on the corporate ladder. Everyone here is encouraged to contribute or experiment, and if we’re all in agreement about a decision we go for it.

Already working at Doodle?

Let’s recruit together and find your next colleague.

email
@doodle.com
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