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Support Agent - part-time (m/f)

Overview

Doodle is the world’s favorite online scheduling tool with 28 million monthly users, today. We are growing at a very fast pace, and strive to be the go-to platform for whenever business people manage their calendars and meetings. Our team of passionate engineers, designers, product managers, marketers and salespeople in Belgrade, Berlin, Tel Aviv, and Zurich is waiting for you.

The role

We are looking for a part-time support agent (20hrs weekly) to help us keep our loyal legacy Doodle users happy as well as our new users. Most of all we aim to raise the overall level of customer satisfaction for everyone. A typical day would include answering support tickets via email, translating macros and snippets as needed and (occasionally) helping to maintain documentation.

With us, you will

  • Analyse incoming support requests to identify patterns
  • Write and maintain documentation related to common issues and solutions
  • Respond to customer support tickets via an online system

What we expect from you

  • You have a creative and flexible approach to customer support that you apply in solving difficult technical issues.
  • You are resourceful, extremely organized and you use these qualities to ensure that the level of our support is always top notch.
  • At least 1 year experience working in a customer support environment for a consumer (B2C) facing product
  • Experience working in a customer support environment for a B2B/Enterprise product a plus
  • Experience with technical troubleshooting and Mobile Devices a strong plus.
  • Ability to work independently.
  • Fluent in English and German
  • Zendesk knowledge a plus.

We offer

  • A long-lasting relationship in a professional and fast growing team in Berlin
  • Flexible working hours. We build on trust, not control
  • A dynamic work environment with a culture that is open-minded and innovative
  • A personal, yearly budget for educational courses, conferences etc. Your personal growth is important to us!
  • Sunny, open offices in central locations in Berlin, Zurich, Belgrade & Tel Aviv. Yes, you get to travel there too. This includes a once per year budget to do so, even if there is no direct business reason.
  • Amazing international team events such as retreats in the Alps or in the Judean desert
  • Free drinks, office-brewed beer, and regular team lunches
  • Team environment with company parties, nice space to rest and play, lots of fun and more!

At Doodle we are committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all applicants and teammates without regard to race, colour, disability, religion, gender, sexual orientation. Doodle embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work and our products will be. We want to hear from all of you, so please do not hesitate to apply!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Berlin

Kohlfurter Str. 41-43
10999 Berlin Directions

Perks & Benefits

Like what you've been reading so far? Here's a little peak at some of the extras...

  • Personal development

    Commitment to further education and development. We want to make sure you're always learning something new.

  • Office life

    Friendly, talented coworkers and a fun office environment. Weekly game nights and plenty of time to hang out together. Just ask us!

  • Travel

    Exciting interoffice travel possibilities (Berlin, Zurich, Tel Aviv, and Belgrade). Visiting other Doodlers is encouraged. Even without a specific reason :)

  • Fuel

    Mate, soda, tea, coffee. All the good things that keep an office running full steam.

Team & Culture

We're a tight-knit team of 50 (or so) spread out over four different countries. We’ve got our home-base in Zurich, our app teams and designers in Berlin, and our AI counterpart Meekan, in Tel Aviv. 

We’re not a huge company so our team structure enables us to quickly implement new ideas before they get stale on the corporate ladder. Everyone here is encouraged to contribute or experiment, and if we’re all in agreement about a decision we go for it.

Already working at Doodle?

Let’s recruit together and find your next colleague.

email
@doodle.com
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