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IT Operations/Support Technician

A normal day some months in the future...

My name is Luca, I’m one of your coworkers in one of our teams in Zurich. Before you joined Doodle, I sometimes had to wait a long time before my Jenkins jobs were executed, we didn’t have a very stable Jenkins before you optimised it, now I can actually experiment more often because I know that my jobs will run quickly. Because of that I recently managed to create a proof of concept very quickly, the whole team was impressed by it, even the CPO! That was  possible only after you joined us.

Also, I was paired up with a new Doodler recently, to help onboarding him, and he mentioned how impressed he was that everything was ready for him when he joined Doodle. I remember when I joined, my accounts on Slack and Github hadn’t been created, even my computer hadn’t arrived! Everyone is really happy that the onboard process is so smooth now! I’m proud of the way we welcome new people to the team.

We all understand how important your role at Doodle is, I’m really glad you joined!

Who we are 

Doodle is the world’s favorite online scheduling tool, currently with 28 million monthly users. We are growing at a very fast pace, and strive to be the go-to platform for whenever business people manage their calendars and meetings. Our team of 40 passionate engineers, designers, product managers, marketers and salespeople in Belgrade, Berlin, Tel Aviv and Zurich is waiting for you.

You will

  • Maintain our core internal services up-to-date, i.e. Jenkins, Nexus, Kibana
  • Order and set-up new hardware as required
  • Set-up user accounts across the systems we use, i.e. Slack, G Suite
  • Support internal users with their IT requests, i.e. troubleshooting printer issues
  • Work closely with the DevOps team in supporting the other engineers at Doodle
  • Optimise current internal services infrastructure
  • Write documentation such as detailing problems, procedures and resolutions

What technologies we use

  • AWS, GCP
  • Ansible
  • Kubernetes, Kops, Helm Charts
  • Kibana, Logstash, ElasticSearch
  • G Suite, Slack, Notion
  • Jenkins, Nexus
  • Kafka, AirFlow
  • Golang

No worries if you don’t have experience with every item above.

What we expect from you

  • We are looking for someone that is happy to help their colleagues
  • A can-do attitude, we work at scale, sometimes out-of-the-box solutions won’t work
  • Willingness to learn from the DevOps engineers
  • Basic understanding of networking concepts
  • Experience with managing managing user accounts and user groups
  • Experience with setting-up hardware and onboarding users
  • Some experience with scripting and automation
  • Knowledge of Linux/MacOS administration

Not required, but big pluses:

  • Familiarity with cloud computing such as AWS, GPC or Azure
  • Experience with configuration management tools such as Ansible, Salt, Terraform or Puppet

What you can expect from us

  • Be part of a professional and fast growing team in Berlin
  • Flexible working hours. We build on trust, not control
  • A dynamic work environment with a culture that is open-minded and innovative
  • Your personal growth is important to us. You will have a personal, yearly budget for educational courses, conferences etc.
  • We build long lasting relationships
  • Sunny, open offices in central locations in Berlin, Zurich, Belgrade & Tel Aviv. Yes, you get to travel there too. This includes a once per year budget to do so, even if there is no direct business reason.
  • Amazing international team events such as retreats in the alps or in the Judean desert
  • Free drinks at the office


Does all of this give you a big SysOps shiver? Then, we'd love to hear from you! At Doodle, we believe in the value of a gender balanced and diverse team because we experience every single day that this makes for better products and a better workplace. We come from all over the world (representing 20 nationalities) and from diverse backgrounds.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Zürich

Werdstrasse 21
8021 Zürich Directions

Perks & Benefits

Like what you've been reading so far? Here's a little peak at some of the extras...

  • Personal development

    Commitment to further education and development. We want to make sure you're always learning something new.

  • Office life

    Friendly, talented coworkers and a fun office environment. Weekly game nights and plenty of time to hang out together. Just ask us!

  • Travel

    Exciting interoffice travel possibilities (Berlin, Zurich, Tel Aviv, and Belgrade). Visiting other Doodlers is encouraged. Even without a specific reason :)

  • Fuel

    Mate, soda, tea, coffee. All the good things that keep an office running full steam.

Team & Culture

We're a tight-knit team of 50 (or so) spread out over four different countries. We’ve got our home-base in Zurich, our app teams and designers in Berlin, and our AI counterpart Meekan, in Tel Aviv. 

We’re not a huge company so our team structure enables us to quickly implement new ideas before they get stale on the corporate ladder. Everyone here is encouraged to contribute or experiment, and if we’re all in agreement about a decision we go for it.

Already working at Doodle?

Let’s recruit together and find your next colleague.

email
@doodle.com
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