Head of IT Service Management and Compliance (m/f/d)

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This isn’t your run-of-the-mill job (posting). What we really want is someone who wakes up every morning passionate about what they do and is brimming with new ideas. You’re driven by curiosity and don’t flinch at the thought of experimenting - even if the test fails. Ideally, we want someone who has no desire to go along with the status quo and, instead, pushes themselves and others to challenge, reimagine, optimize and innovate.

Who Are We?

Doodle is the leading business scheduling technology helping the world's largest brands instantly set meetings with clients, colleagues and teams. Tapping into the unique nature of smart scheduling with AI and chatbots, Doodle simplifies the planning of 1:1 and group meetings for busy professionals. As the world's most trusted online scheduling platform, Doodle attracts more than 30 million monthly active users.

Now’s your chance to join 100+ ambitious engineers, designers, product managers, marketers and salespeople on a mission to make great meetings happen. Be a part of a global team headquartered in Zurich, with offices in Atlanta, New York City, Belgrade and Berlin.

Who We’re Looking For

We're looking a motivated and experienced Head of IT Service Management and Compliance (f/m/d) who will help us to align business processes and IT architecture/tooling.

You will be leading a small team of IT Operations and Security. You will accompany our SOC2 certification and make sure our cloud based tools landscape is running as a well oiled machinery. You will be reporting to the CTO.

Ideally you have

  • 4+ years of experience in managing IT operations or security teams and additionally a background of 6+ years in an IT service management, IT compliance or related role.
  • You have a passion for SaaS products and know how to tie the tools for the different departments together.
  • You have exposure to cross-functional IT Security and IT Compliance functions in close coordination with Legal.
  • You have the ability to understand, present, write and negotiate complex contracts and policies with vendors and partners.
  • You have exposure to data management, business intelligence and/or data science related technologies.
  • You manage highly stressful work situations and do not allow your stress to bleed out to your team.
  • You have worked with any of the common agile practices.
  • You have excellent written and oral communication skills.
  • Excellent English is mandatory.

What the role involves

  • You analyze, evaluate, map and make proposals to align business processes and IT architecture.
  • You translate the business strategy of our company into concrete goals for IT service delivery.
  • You will be defining and executing the IT strategy framework, you will also be responsible for developing and maintaining a comprehensive IT infrastructure and shaping the future IT landscape.
  • You will develop a leading-edge IT procurement function to drive savings and foster successful relationships with strategic partners and vendors.
  • You manage vendor and third party relationships, also to ensure security requirements are adhered to.
  • You have proven experience in developing and managing digital roadmaps.
  • You can lead the decision-making process, weighing up the pros and cons, of adopting new technologies or tools to solve novel problems
  • You live a transparent feedback culture and are eager to lead by example. You reflect and continuously improve yourself and everything around you.
  • You can successfully communicate and build awareness and general agreement for significant changes.
  • You establish a security aware culture via implementation of training and a collaborative approach in building new product features.
  • You provide advice to internal projects and programmes for Information Security issues.
  • You participate in pre-sales engagements with customer prospects.

What’s Awesome About Working at Doodle?

  • Top talent deserves a competitive salary.
  • It’s the kind of family-oriented culture you’d write about in a letter to your mother.
  • Our Doodlers are all rockstars in their own rights and push each other to try new things, innovate and deliver impactful results for the business.
  • Your personal development matters. No, we really mean it - every Doodler gets a yearly budget to use for anything that promotes your continuous learning (be it an industry conference, language classes, leadership training, or anything else).
  • Your well-being matters to us. Access thousands of beneficial meditation tools with your free Headspace account.
  • Get together with the entire team of Doodlers (from all offices) to connect, bond, play games and unwind at the annual international retreat.
  • Travel to (and spend time with other Doodlers) in some of our lovely offices worldwide.
  • Take advantage of our flexible working policies (i.e. remote work).
  • Enjoy complimentary Doodle Premium memberships for you, your friends and your family.

So, Get in Touch!

At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to race, color, disability, religion, gender and sexual orientation. Diversity and inclusion are of utmost importance to us. We’re committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work and our products will be. We want to hear from you, so please don’t hesitate to apply!

Or, know someone who would be a perfect fit? Let them know!


Kohlfurter Str. 41-43
10999 Berlin Directions View page

Perks & Benefits

Like what you've been reading so far? Here's a little peak at some of the extras...

  • Personal development

    Commitment (and budget) for further education and development. We want to make sure you're always learning something new.

  • Office life

    Friendly, talented coworkers and a fun office environment. Weekly game nights and plenty of time to hang out together. Just ask us!

  • Travel

    Exciting interoffice travel possibilities (Berlin, Zurich, Belgrade, and the USA). Visiting other Doodlers is encouraged. Even without a specific reason :)

  • Fuel

    Mate, soda, coffee, and fresh fruit. All the good things that keep a tech company running full steam.

Team & Culture

We're a tight-knit team of 100+(or so) spread out over four different countries. We’ve got our home-base in Zurich and awesome offices in Berlin, Belgrade, Atlanta, and NYC. 

We’re not a huge company so our team structure enables us to quickly implement new ideas before they get stale on the corporate ladder. Everyone here is encouraged to contribute or experiment, and if we’re in agreement about a new decision we go for it.


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