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Are you the virtuoso, genius and rockstar we’re looking for? Then for goodness sake, keep reading.

This isn’t your run-of-the-mill job (posting). What we really want is someone who wakes up every morning passionate about what they do and is brimming with new ideas. You’re driven by curiosity and don’t flinch at the thought of experimenting - even if the test fails. Ideally, we want someone who has no desire to go along with the status quo and, instead, pushes themselves and others to challenge, reimagine, optimize and innovate.

Who Are We?

Doodle is the leading enterprise scheduling technology helping the world's largest brands instantly set meetings with clients, colleagues and teams. Tapping into the unique nature of smart scheduling with AI and chatbots, Doodle simplifies the planning of 1:1 and group meetings for busy professionals. As the world's most trusted online scheduling platform, Doodle attracts more than 30 million monthly active users.

Now’s your chance to join 100+ ambitious engineers, designers, product managers, marketers and salespeople on a mission to make great meetings happen. Be a part of a global team headquartered in Zurich, with offices in Atlanta, New York City, Belgrade and Berlin.

Who We’re Looking For

We are seeking an experienced and ambitious Director of Customer Success to join and lead our rapidly growing SMB and Enterprise customer success teams. Our success comes from the success of our raving clients, you will work with your team of CSMs, Solutions Engineers and Education Managers on continued delivery of world class outcomes for our clients.

Ideally, You Have

  • 4+ years experience leading, scaling and mentoring a customer success team in a high growth SaaS environment
  • 2+ years in Director capacity
  • Proven track record of coaching and mentoring high performance teams
  • You are obsessed with client value delivery, retention, onboarding and activation
  • Desire for continuous learning and improvement
  • Analytical and process-oriented mindset

What the Role Involves

  • Manage, scale and empower your team of Customer Success professionals
  • Own the expansion and retention of our client base throughout customer lifecycle
  • Oversee continued development of our success strategy and its execution
  • Manage all customer success activities including on-boarding, training / education, renewals, and customer advocacy
  • Interface collaboratively with Sales, Marketing and Product leaders
  • Develop and iterate on existing CS playbooks & Touchpoints
  • Be the Gainsight Champion and continue to look for ways to improve the setup and processes within the platform
  • Measure and improve Customer Success effectiveness by defining and executing on operational metrics
  • Develop and Foster Executive relationships with key accounts
  • Define and monitor successful client adoption and usage of our product

What’s Awesome About Working at Doodle?

  • Top talent deserves a competitive salary.
  • It’s the kind of family-oriented culture you’d write about in a letter to your mother.
  • Our Doodlers are all rockstars in their own rights and push each other to try new things, innovate and deliver impactful results for the business.
  • Your personal development matters. No, we really mean it - every Doodler gets a yearly budget to use for anything that promotes your continuous learning (be it an industry conference, language classes, leadership training, or anything else).
  • Your well-being matters to us. Access thousands of beneficial meditation tools with your free Headspace account.
  • Get together with the entire team of Doodlers (from all offices) to connect, bond, play games and unwind at the annual international retreat.
  • Travel to (and spend time with other Doodlers) in some of our lovely offices worldwide.
  • Take advantage of our flexible working policies (i.e. remote work).
  • Enjoy complimentary Doodle Premium memberships for you, your friends and your family.

So, Get in Touch!

At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to race, color, disability, religion, gender and sexual orientation. Diversity and inclusion are of utmost importance to us. We’re committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work and our products will be. We want to hear from you, so please don’t hesitate to apply!

 

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

Like what you've been reading so far? Here's a little peak at some of the extras...

  • Personal development

    Commitment (and budget) for further education and development. We want to make sure you're always learning something new.

  • Office life

    Friendly, talented coworkers and a fun office environment. Weekly game nights and plenty of time to hang out together. Just ask us!

  • Travel

    Exciting interoffice travel possibilities (Berlin, Zurich, Belgrade, and the USA). Visiting other Doodlers is encouraged. Even without a specific reason :)

  • Fuel

    Mate, soda, coffee, and fresh fruit. All the good things that keep a tech company running full steam.

Team & Culture

We're a tight-knit team of 100+(or so) spread out over four different countries. We’ve got our home-base in Zurich and awesome offices in Berlin, Belgrade, Atlanta, and NYC. 

We’re not a huge company so our team structure enables us to quickly implement new ideas before they get stale on the corporate ladder. Everyone here is encouraged to contribute or experiment, and if we’re in agreement about a new decision we go for it.

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